FAQ
Turn Around Time
What is the typical turnaround time for personalized items?
Our standard production time for customized items is 3-6 business days. Please note that this timeframe begins once your order is confirmed and all necessary details are provided.
Can I expedite the processing of my personalized order?
Yes, we offer expedited processing for an additional fee. You can select this option during the checkout process. Keep in mind that expedited processing reduces the production time but does not impact shipping.
Are there factors that could affect the turnaround time?
Occasionally, factors such as order volume, complexity of customization, or special requests may influence the processing time. We strive to provide accurate estimates, and any potential delays will be communicated promptly.
How can I track the progress of my personalized order?
Once your order is in production, you will receive a confirmation email with tracking information once your item is shipped. Feel free to reach out to our customer support if you have any specific concerns or inquiries.
Can I make changes to my personalized order after it's been placed?
Unfortunately, once an order is confirmed and in production, changes cannot be made. Please double-check all customization details before finalizing your purchase.
Customized Engraved Logo
Can I engrave my own logo on Headvana Creations' products?
Absolutely! We offer custom logo engraving on our products. Simply provide us with a high-resolution image of your logo during the ordering process.
What file format should my logo be in for engraving?
We prefer logos in vector formats like .AI or .EPS for the best results. If you have a high-resolution .PNG or .JPEG file, we can often work with that as well.
Is there an additional fee for custom logo engraving?
Yes, there may be a nominal fee for custom logo engraving. The exact cost depends on factors such as the complexity and size of the logo. You can view the pricing details during the customization process.
Can I preview how my logo will look on the product before ordering?
Unfortunately, we don't provide previews at the moment. However, rest assured that our team ensures accurate and high-quality engraving based on the provided logo. If you have specific requirements, you can reach out to our customer support.
What is the lead time for orders with custom logo engraving?
he standard production time for orders with custom logo engraving is [insert number] business days. Keep in mind that this period begins once your order is confirmed and all necessary details, including the logo, are provided.
Are there any restrictions on the type of logos that can be engraved?
We reserve the right to decline engraving requests that include offensive, copyrighted, or inappropriate content. Our team will review each logo to ensure it meets our quality and content standards.
Returns
Can I return a custom product if I'm not satisfied with it?
Unfortunately, we do not accept returns for custom products as they are uniquely crafted based on your specifications. Please review your customization details carefully before placing your order to ensure accuracy.
What if my custom product arrives damaged or with an error?
In the rare event that your custom product arrives damaged or has an error, please contact our customer support within [insert number] days of receiving your order. We'll work with you to resolve the issue and ensure your satisfaction.
Can I cancel my order for a custom product?
Order cancellations for custom products are not possible once the production process has begun. Be sure to double-check all customization details before confirming your purchase.
Are there exceptions to the no-return policy for custom products?
Exceptions are made only in cases where the product is damaged or contains an error in customization that occurred during our production process. Please reach out to our customer support for assistance in such situations.
Can I modify or add to my custom order after it's been placed?
Unfortunately, modifications or additions cannot be made once an order for a custom product is confirmed. Please carefully review and verify all customization details before completing your purchase.
We appreciate your understanding of our policy, as custom products are uniquely crafted to meet your specifications, making returns impractical. If you have any concerns or specific issues with your custom order, please contact our customer support for personalized assistance.